Patient Information

After-Hours and Emergency Care

If you require urgent dental care outside of our opening hours, please contact our practice and follow the voicemail instructions.

For urgent after-hours dental care, patients may contact your nearest hospital emergency department for severe swelling, uncontrolled bleeding, trauma, or difficulty breathing

If you are experiencing a medical emergency, please call 000 immediately.

Alternative Care When We Are Closed

If our practice is closed and you require urgent dental advice or treatment, please seek care through:

• An alternative local dental provider
• Your general medical practitioner (GP)
• Your nearest hospital emergency department where appropriate

Feedback and Complaints

We value patient feedback and are committed to continually improving the quality and safety of our services.

Patients are encouraged to provide feedback directly to our practice by:

• Speaking with our team in person
• Calling us during business hours
• Emailing us at info@kedrondentalcentre.com.au
• Using our website contact form

If you have concerns that cannot be resolved directly with our practice, you may contact the appropriate healthcare complaints authority:

Office of the Health Ombudsman (Queensland)
Phone: 133 OHO (133 646)
Website: https://www.oho.qld.gov.au

Patients may also contact Australian Health Practitioner Regulation Agency regarding registered practitioner concerns:
Website: https://www.ahpra.gov.au

We welcome all feedback as part of our commitment to safe, high-quality patient care.

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